Terms & Conditions

1. Introduction

Welcome to Astafic.

These Terms & Conditions ("Terms") govern your access to and use of the websites, software, mobile applications, platforms, products, and services provided by Astafic Technologies Private Limited ("Astafic", "Company", "we", "our", or "us").

By accessing our website, registering an account, purchasing a subscription, or using any of our services, you agree to comply with these Terms.

If you do not agree with these Terms, please discontinue using our services.

2. About Astafic

Astafic Technologies Private Limited provides technology solutions, digital platforms, business management software, e-commerce services, and related technology products.

Our products and services may include:

• Business management software.
• Billing and invoicing solutions.
• Inventory management systems.
• Sales and order management.
• Customer relationship management.
• Business analytics and reporting.
• E-commerce platforms and services.
• Other digital products and technology solutions.

Individual products may have additional terms and conditions.

3. Eligibility and Account Registration

To use certain Astafic services, you may be required to create an account.

You agree to:

• Provide accurate and complete registration information.
• Maintain the confidentiality of your login credentials.
• Keep your account information updated.
• Avoid sharing account access with unauthorised individuals.
• Notify us immediately of any suspected unauthorised account access.

You are responsible for activities conducted through your account, subject to applicable law and any security failure attributable to Astafic.

We reserve the right to suspend or restrict accounts where we reasonably believe that fraudulent, abusive, illegal, or unauthorised activity has occurred.

4. Use of Services

You agree to use Astafic services only for lawful business and personal purposes.

You must not:

• Use our services for illegal activities.
• Attempt to gain unauthorised access to our systems.
• Interfere with the security or performance of our platforms.
• Upload malicious software or harmful content.
• Reverse engineer, copy, or exploit our software except where legally permitted.
• Misuse another user's account or information.
• Use our services to distribute fraudulent or misleading information.
• Attempt to disrupt or damage our infrastructure.

We reserve the right to investigate violations and take appropriate action.

5. Subscriptions, Fees and Payments

Certain Astafic products and services may require payment or a subscription.

The following conditions apply:

• Subscription prices will be communicated before purchase.
• Applicable taxes, including GST, may be charged.
• Payments must be completed through supported payment methods.
• Subscription periods and renewal conditions will be communicated during purchase.
• Additional charges may apply for optional features or services.
• Failure to complete payments may result in service restrictions or suspension.
• Where automatic renewal is offered, the applicable renewal terms will be disclosed before activation.

6. Refund and Cancellation

Refunds and cancellations are subject to the applicable product-specific refund policy and the terms communicated at the time of purchase.

Unless otherwise required by applicable law:

• Subscription fees are generally non-refundable once the subscription period has commenced.
• Cancellation of a subscription may prevent future renewals.
• Cancellation does not automatically entitle a customer to a refund for an already paid subscription period.
• Refund requests will be reviewed based on the applicable product policy and circumstances.
• Approved refunds will be processed through the original payment method wherever possible.

Nothing in this section limits any mandatory consumer rights under applicable law.

7. User Data and Business Information

You retain ownership of the business information, documents, records, and content that you upload or create through Astafic services, subject to third-party rights.

You grant Astafic a limited, non-exclusive right to host, store, process, transmit, and display such information solely as necessary to provide, maintain, secure, and improve the services, in accordance with our Privacy Policy and applicable law.

You are responsible for:

• Ensuring the accuracy of information entered into the platform.
• Maintaining appropriate backups of important business records.
• Obtaining necessary permissions for information belonging to third parties.
• Ensuring that your use of the platform complies with applicable laws.

Ownership Guarantee: Astafic will not claim ownership of your business records merely because you store them on our platform.

8. Intellectual Property Rights

All intellectual property associated with Astafic, including:

• Company names and logos.
• Website design and layouts.
• Software and source code.
• Application interfaces.
• Graphics and visual assets.
• Trademarks and branding.
• Documentation and proprietary materials.

is owned by or licensed to Astafic Technologies Private Limited, unless otherwise stated.

You may not reproduce, distribute, modify, sell, or commercially exploit our intellectual property without prior written permission.

Your use of Astafic services does not transfer ownership of our intellectual property to you.

9. Third-Party Services and Integrations

Our platforms may integrate with third-party services, including payment gateways, cloud infrastructure, communication platforms, analytics tools, and external applications.

Such services may have separate terms, conditions, and privacy policies.

Astafic is not responsible for independent third-party services or interruptions caused by providers outside our reasonable control.

10. Service Availability and Maintenance

We aim to provide reliable and continuous access to our services.

However, we do not guarantee uninterrupted or error-free availability.

Services may occasionally be unavailable due to:

• Scheduled maintenance.
• Software updates.
• Technical failures.
• Internet or network interruptions.
• Third-party service disruptions.
• Security incidents.
• Circumstances beyond our reasonable control.

We will make reasonable efforts to minimise interruptions and restore services when possible.

11. Data Security and Privacy

Your use of our services is also governed by our Privacy Policy.

We implement reasonable security measures to protect personal information and business data.

However, no digital system can guarantee absolute security.

You acknowledge that electronic communications and internet-based services involve certain security risks.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Astafic shall not be liable for:

• Indirect or consequential losses.
• Loss of anticipated profits or business opportunities.
• Loss resulting from inaccurate information entered by users.
• Service interruptions caused by external providers.
• Unauthorised access resulting from compromised user credentials.
• Losses arising from misuse of our services by users.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law, including liability arising from fraud, wilful misconduct, or other non-excludable obligations.

13. Indemnification

You agree to indemnify and hold harmless Astafic Technologies Private Limited, its directors, officers, employees, and representatives against third-party claims, liabilities, damages, and reasonable expenses arising from:

• Your unlawful use of our services.
• Your violation of these Terms.
• Your infringement of third-party rights.
• Your fraudulent or unauthorised activities.

This obligation applies to the extent permitted by applicable law.

14. Suspension and Termination

Astafic may suspend, restrict, or terminate access to its services where:

• These Terms are materially violated.
• Fraudulent or illegal activities are identified.
• Payments remain overdue.
• Security risks or unauthorised access are detected.
• Required by applicable law or a lawful authority.

Where reasonably practicable, we will provide notice and an opportunity to address the issue before termination.

Upon termination, access to certain services may cease. Data retrieval and deletion will be handled according to the applicable service terms, Privacy Policy, and legal retention obligations.

15. Changes to Services and Terms

We reserve the right to modify, update, or discontinue any part of our services where reasonably necessary.

We may also update these Terms from time to time.

Updated Terms will be published on our website with a revised Last Updated date.

Continued use of our services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

16. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable law, disputes arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts in India.

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.

17. Contact Information

For questions, complaints, or concerns regarding these Terms & Conditions, please contact: